Service Description

We want all our products to end up in happy homes. If you change your mind, you may notify us for Return & Refund within 30 days of the date you received it, no questions will be asked. Please take note that: ​ 1. We will not refund a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way, or failure to take reasonable care. ​ 2. Please note that the following items are not eligible: (a). Products described as "Made to Order", (b). Customized items, (c). Items marked as Clearance or any form of Display Items, (e). All Mattresses / Carpets & Cushions. ​ The Return: Our Logistics team will contact you to schedule for the collection. We will only perform the refund after we collect the returned item. All refunds will take 14 days to process and we will issue in the form of a credit back to the original method of payment. However, Loft_Home Furniture reserves the rights to change the mode of refund. ​ The Refund: Shipping is a hard cost we incur from our logistics partners. If you decide to return the item, a restocking fee of 20% of the original invoiced value & Collection back fees $50 will be deducted for logistics and handling. As such, you will be refunded the following: Purchase Price – 20% invoice value - $50 Collections back fees = Refunded Amount (S$).

Cancellation Policy

If you cannot make it by appointment time, please call Ai Ning-8494 8002, Elle-8781 8369 or Ellson-8234 0986 to change the appointment. We will always be here to assist you. Thank you!

Contact Details